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Website maintenance plans with clear response times

A website needs looking after: software updates, backups, security checks and small changes. A maintenance plan agrees in writing what is covered and how quickly we respond. Plans are described by scope and response time and priced on a quote.

Problems this solves

  • Nobody is responsible for updates and backups.
  • Small changes wait for weeks or cost a surprise.
  • You do not know whether the site is secure or even up.

What this service can include

  • Regular software and plugin updates, tested before release.
  • Automated backups and a restore check.
  • Uptime monitoring and security checks.
  • A set number of small content or design changes per month, as agreed.
  • A short monthly report of what was done.

Every project follows the sameseven-stage process, starting with a written scope.

What a plan should state

  • Scope

    Exactly which sites, systems and tasks are covered, and which are not.

  • Response times

    How quickly a problem is acknowledged and worked on, by severity.

  • Reporting

    What you receive each month so you can see the value.

Working with us on this

This is a service we offer. The scope, deliverables, timeline and commercial arrangements for your project are agreed in a written proposal after a short conversation, so you know exactly what you are getting before work starts. We publish case studies only with the client's permission and with results we can verify.

How a project worksHow we price projects

Questions

Do you maintain sites you did not build?
Often, after a short review of the site and its hosting. Whether we can take it on is part of that review.
Is maintenance included with a new site?
It is separate and optional. The written quote for a project says what is and is not included.
  • Cybersecurity

    Secure development practices and security reviews of our own deliverables.

Sectors we build for

Talk to us about this

Send a short brief. We reply within one business day, subject to feasibility.